Since 1997 Technology Solutions Live has provided effective, secure, and versatile support solutions for your personal computing needs or for your entire enterprise.

With technology becoming easier to use and more powerful, each day, in what we can do – and achieve – with it, we are also dependent on IT.

Your contacts, phone numbers, photos, financials, business documents, entertainment – having a problem with your tech these days can stop you in your tracks – TSL keeps you moving.

And, if it’s your enterprise that’s impacted…the costs can be staggering. See information regarding services provided for larger environments by clicking here.

Whether you have a single problem you need fixed, lost your data, or have a need for pro-active monitoring to solve issues before they occur, we do IT. IT is all we do.

Whether you need a one time fix or ongoing support – for one system or for hundreds of end users – TSL’s engineers are always here ready to do the job. All remote sessions are recorded for your security. All engineers are certified and routinely handle simple system cleanups and virus removals to the most complex of server, virtualization, and cloud projects.
TSL’s pricing ranges from single fixes to yearly subscriptions even hourly blocks, whatever is best for you. All our work is 100% guaranteed! For enterprise (20+ systems) options and pricing click here.
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Why use TSL?

  • Fast. One of our engineers will be in touch with you within 15 minutes – usually immediately.
  • All of our engineers hold multiple certifications/degrees in IT.
  • Best in class systems and support technology in use – from our help desk software to our each, of several, remote control utilities used.
  • Secure. All of our support sessions are encrypted so only you and your engineer can see what is happening. We give you the option of having us record each session (there is no fee for this) for you to view at anytime in the future.
  • All work is guaranteed. Not only is our pricing the best in the industry but if we don’t solve your problem, you don’t pay us anything.
  • We have never lost a customers data – ever.
  • Pay only for as little, or as much, support as you need.
  • We support Microsoft, Mac, Android, and Linux operating systems and applications.
  • Desktops, laptops, tablets, and enterprise level systems/servers are supported.
  • If you have the same exact problem anytime, within 30 days, we will fix it again for you at no additional charge.
  • We provide blogs to our registred members (there is no charge to register!) that detail many tips on how to secure your data and fix some of the most common, and not so common, problems you may encounter.
  • We accept all major credit cards and Paypal. We use Paypal, to process payments and handle charges and billing, one of the most secure portals in use today.

Home and small office services

Single incident

$49
$49
  • Install/configure/remove software
  • Configure email accounts
  • Setup printer/scanner/all-in-one
  • Repair software and/or hardware
  • Find/recover lost or corrupt document

Virus/Malware Removal

$89
$89
  • Locate/remove any virus
  • Locate/remove malware/spyware
  • Locate/remove rootkits/trojans
  • Install/configure anti-virus
  • Install/configure spyware protection

Complete health check

$149
$149
  • Analyze/repair entire system - firewall, router, upgrades, configurations, etc...
  • Virus/Malware removal
  • Perform necessary updates
  • Optimize entire system performance
  • Single incident credit for future use

Need ongoing support?

$399annually
$399annually
  • Unlimited support incidents
  • Any support that can be done remotely!
  • OS installs/rebuilds & recovering data from failed hard drives is NOT included*
  • Unbiased advice on any system/device purchases you may be considering
  • We will be your IT department!

System Rebuild

$199
$199
  • Send us your system or device and we will format the drive, re-intall an operating system of your choosing and any software you send you to us or that can be downloaded.
  • When you receive your system back from us we will login and configure any external devices you have.
  • Annual support subscribers will receive a 50% discount.

Hard drive/data recovery

$399
$399
  • We will attempt to restore your hard drive to it's previous, functional, state.
  • If you're hard drive cannot be repaired, we will attempt to recover your data files - documents, pictures, music, videos, etc...
  • If we are unsuccessful in either of these attempts you will not be charged**
* Annual subscribers will receive a 50% discount on all work done in our labs ** Return shipping labels to be included in any shipment you send to our labs – shipping charges will NOT be refunded should we fail to retrieve your data.
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How it works.

get-help

Simply click on the icon above or scroll to the services area, select the option that best suits your needs – or chat with an engineer if you’re not sure which to select.

Next, our engineer will connect, you will see them working on your system – chat feature will be open – and be able to watch every step taken to resolve the problem.
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Once you’ve selected your option and have gone through the payment screen you will then be able to describe your problem in as much, or as little, detail as you can.

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Click the “Download Remote Access” button, below, to download and install our remote support tool.
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Next, our engineer will connect, you will see them working on your system –  chat feature will be open – and be able to watch every step taken to resolve the problem.

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Everything is fixed, found, replaced, installed, repaired – whatever was ailing your device it is no longer a problem and you are 100% satisfied – and you always will be with TSL! 

We really don’t want your business. Really.
How can we say that? It’s simple – if you’re here, you have a problem, and we really don’t like to see people having problems – especially serious computer problems! These days we have so much riding on our technology that we’d be lost without it. Lost contacts, schedules, documents, photos, legal, financial, business data – the list is long and we don’t want you to suffer through that kind of pain.
But if you’re feeling that pain – we are here to help – and we will! We love puzzles. Problems are our passion. And our engineers love playing super-hero and heroine and save the day for you! Whether you want to take preventative steps to keep your data safe or you’re in the middle of a full-blown crisis – you can relax now -we’re here and this is what we do.
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TECHNOLOGY ENTERPRISE SOLUTIONS

SYSTEMS INTEGRATION

Today’s global enterprises face unprecedented opportunities to leverage technology and transform how their organization works, grows and operates. Backed by specialist expertise across diverse service areas, TSL offers a wide range of systems integration, implementation and consulting services that enable organizations to thrive. While we operate as a single organization, we leverage proven industry and solution best practices from our partners and vendors around the country. Comprehensive Services to Transform Your Enterprise TSL offers a full lifecycle of business transformation services and proven delivery capabilities, tailored to each client and the needs of their industry and sector. Our Applications Business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a unified approach in developing the right solutions for their business needs. We combine our core expertise and capabilities in each of these areas with deep experience in industry verticals to provide powerful business solutions and ensure that every one of our engagements adds transformational value to the organization.

BCP/DR

Business Continuity and Disaster Recovery is a service offering to help organizations ensure the continuity of their business operations and adhere to industry-specific regulatory compliance as well as improve system availability along with integration of IT operational risk management strategies. TSL’s consulting framework not just helps organizations to Assess – Plan – Design – and Test, their resilient business infrastructure, but also provides a wide range of proactive and event driven managed services to meet their recovery time and recovery point objectives in event of any disaster. With tested and proven methodologies coupled with the experience of our seasoned and qualified consultants have helped organizations throughout the business continuity management lifecycle which includes:

  • Development, implementation, testing and maintenance of the plan
  • Recommendation and proof of concept for recovery options
  • Assessments and audits for BC/DR

Our experience in BC/DR consulting is synergized by partnerships with various technology vendors and our deep domain industry knowledge has allowed us to develop solutions that help organizations to have an effective and efficient BC/DR plan. disaster-recovery

IT INFRASTRUCTURE MANAGEMENT SERVICES

What keeps you up at night?

Is your IT infrastructure designed for operational excellence and resiliency? Are you able to diagnose potential disruptions and resolve them quickly? These and other areas — such as availability, performance and scalability — are crucial for realizing high returns on your mission-critical IT investments. Why should you consider TSL? A transparent partner, we deliver value through several outcome-based business models as well as best practices and tools that can transform your infrastructure and architecture to keep pace with changing business demands. In short, TSL ITIMS:

  • Tailors solutions to address your pain points
  • Provides a true partner experience through flexible engagement models
  • Provides an IT managed services model to integrate IT operations management
  • Offers mature and proven frameworks and methodologies for operations and transformation
  • Can seamlessly transition from incumbents by taking up multiple complex IT operations and global footprints with zero business disruption in transition of services
  • Draws on relationships with technology and support organizations to bring customers the best combination of cost and capability
  • Helps customers meet any IT budget
  • Focuses on improving infrastructure processes and deploying innovative ideas to continuously improve IT operations
  • Enjoys a reputation as a trusted partner – 100% of our customers testify to our commitment and our ability to deliver on what we promise, and they renew their relationships with us year after year.

WORKPLACE SERVICES

Challenges We Address

Technology trends such as bring your own device (BYOD), enterprise mobile enablement, and cloud computing are redefining the future of work. To attract and retain the Gen Y workforce, today’s workplace must be smart, agile, and collaborative. TSL’s framework envisions a modern workplace for your organization and includes infrastructure services that are user-profile sensitive. TSL provides consulting and professional and operational services for transformation in BYOD, mobility, desktop delivery, collaboration, enterprise networks, and user support environments.   end-user   What You Can Expect TSLs offerings can transform your workplace into a customized, collaborative, connected, innovative, and intelligent space.

Value to Business 
  • A modern workplace that attracts and retains talent
  • Optimum ROI on investment in workplace technologies
  • Improved user freedom, satisfaction, and productivity​
Value to End Users
  • Increased mobility, consumerization, collaboration, and automation
  • Right fit for user requirements
  • Improved user experience
Value to IT
  • Improved security and monitoring of the end user workplace environment
  • Rightsized infrastructure provisioning and support
  • Reduced incident and problem tickets ​

NETWORK SERVICES

With the emergence of newer technologies and dispersed geographical operations, management of networks becomes a herculean task. Organization over the years have realized that network outsourcing to best of breed IT service providers can yield them significant cost savings and business benefits. It has matured to an extent where mass skill sets are available and they can be administer nearly 100% through very advanced management tools with remote delivery model. We acknowledged all the concerns of the market and through customer feedback, commitment and innovation have devised a unique approach “Design – Implement – Consult – Engineering” (DICE Model) to offer cutting-edge networking solutions (application-aware, usage-based and virtualized environment) to enterprises, elcos and OEMs for the entire Network Lifecycle Management and Optimization. Our offerings are conceptualized, implemented and delivered keeping in mind entire suite of services:

  • LAN management, WAN management
  • WLAN management
  • Unified Communications
  • IPT
  • VoIP
  • IP Contact Center management
  • Network Operations Center
  • Network System Integration Services
  • Network Consulting Services
  • Network Implementation Services

CLOUD COMPUTING

Cloud Computing represents the biggest disruptive trend in computing this decade. TSL is well poised to become a transformation partner for large enterprises and SMB’s who are envisaging their journey in the cloud computing space by virtue of unparallel competencies and capabilities with rich customer experience in Cloud engagements. TSL has always been a disruptive force in technology adoption and has many ‘firsts’ to its credit for creating industry leading propositions. With a deep and inherent experience gives TSL a competitive advantage. TSL’s approach is centered on building & providing competency based services such as Cloud Assessment, Implementation & Migration to Private, Public and Hybrid Clouds and Cloud Operations services. HCL is also actively progressing to identify niche functional applications areas in various industry verticals (and microverticals) that will be delivered through TSL Cloud.

Customer care

Facing a problem? No worries – our world class customer support service is always ready to help you.

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Extensive knowledge base

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Training videos

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Dedicated support team

Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0) [normally] within 24h in the order they were received.